Horses are terrible people

Received the new FLM3732 replacement unit on Thursday in a box that's far too flimsy to ship a television in, though there was adequate foam packing. The LCD has a "dark streak" in it, about 1" wide and about 10" high on the right side of the LCD. It's most noticeable against solid backgrounds, such as when I'm watching golf in 1080i. Round two for support to get a good replacement? I think I'll send my blog to the CEO of Polaroid.

Called up today to inquire to the status of the replacement TV and found out that a supervisor put the replacement on hold as of April 21st due to needing secondary confirmation from the technician beyond what they put in the computer. That was the last status update. I received no call from them. I couldn't imagine running a business the way that they seem to. I think the next step is figuring out how to best get the word out to never buy from Polaroid and documenting all of the calls, exchanges, broken promises and lack of support I have received in fixing my flat screen TV that was under warranty when it went bad.

We finally had a Polaroid service tech show up today to repair the TV. Turns out the issue was with the LCD and so they're going to send us a new TV. I do appreciate the replacement (which we should receive in a few weeks), but the lack of follow up was ridiculous and the amount of time it is taking to get this taken care of is just plain unacceptable.

Polaroid customer support for warranty service is a joke.

Nearly two months ago, which was two months before the warranty expired for my FLM3732 LCD television, the television stopped turning on. One would think it would be a simple process to get Polaroid to honor their warranty on their products, but thus far, it has not as easy as it should be.

I’m on my 15th call into the support and have faxed the receipt to them 6 times (with confirmation from the machine). They have yet to call me to inform me of any status and they do not have any info on the receipts that I have faxed, each time I call. They have verified the fax number is correct several times. To top it off, each time when you send a fax, they ask you to wait two business days before calling back. They won’t verify it has been received and they insist they must wait until the receipt has been entered into the system before doing anything.

It seems at this rate I’ll never have the unit repaired and should just ditch Polaroid and swear them off for good.